Customer Account Information  

Opening Your Account

A water service account with CCWD may be opened either by telephoning the District's Customer Service Department at 754-3543, or by coming in to the District Office, 423 E. St. Charles St., San Andreas, during business hours (8:00a.m.-4:00 p.m., Mon.-Fri.) There is a fee for opening a new account, charged to cover administrative expenses for setting up the account in your name. This fee is charged each time you change addresses within the district. When you call or come in to open an account, that account will be put in your name- you may not establish an account for another person.

We will need the following information when you open an account:
Name
Address and/or APN of new account
Whether you own or are renting your residence
Property owner's/landlord's name
Billing address for Landlord and/or tenant home and work telephone numbers Escrow Information (if applicable) to show proof of ownership

(Click the link below for our new customer information packet)
Welcome to CCWD Information Package
(Quote for New Service)

Under normal circumstances, no deposit (other than the non-refundable account establishment fee) is required of customers who are the deeded owner of the property for which they are requesting service. (See Customer Billing Information for the instance in which a deposit will be required)

Paying Your Account

The District provides several different ways for you to pay your account. By mail, please send checks only, not cash. At the office after hours, you may put your payment envelopes (checks only) through the drop slot at the District office after hours and on weekends for processing the next business day. At the office during business hours (M-F 8:00 am to 4:00 pm). The District accepts Visa/Mastercard, cash, checks and money orders. You can pay with your Visa/Mastercard by phoning the office during business hours.

Automatic debits from your bank account
Click here for the ACH Debit form
Click here for ACH instructions
Paying through the Internet

Pay your bill on the Web
(Please note this link will take you away from the CCWD site)

Closing Your Account

The district does not permit suspension of service. Please call Customer Service at (209) 754-3543 x3101 for more information.

Foreclosure Information

If you are possibly facing foreclosure and have a default filed, please review the following information.
Click here for the Foreclosure Abatement Agreement.
Click here for more information about this process (Board Resolution 2008-36)

 

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