Monthly Billing Frequently Asked Questions (FAQ's)
Monthly Billing Begins January, 2027
The Calaveras County Water District (CCWD) is transitioning to monthly billing beginning January, 2027. The following questions and answers are intended to help customers understand what is changing and what to expect.
CCWD is transitioning to monthly billing to provide customers with a more predictable billing schedule and more frequent account information. Monthly billing is also a common utility billing practice and supports improved customer service.
The first monthly bills will be issued January, 2027.
Yes. Beginning January, 2026, customers will receive a bill every month.
Yes. Water meters will continue to be read on a bi-monthly schedule.
Yes. Water consumption charges will continue to reflect two months of water usage. While bills will be issued monthly, water usage charges will continue to appear every other month.
Your water base rate will be billed monthly under the new format.
Current monthly Water Base Rate - $92.12
Your sewer base rate will also be billed monthly under the new format.
Current Sewer Monthly Base Rate - $156.34
Bills will generally alternate throughout the year.
One month's bill will typically include:
- Water base rate
- Sewer base rate
The following month's bill will typically include:
- Water base rate
- Sewer base rate
- Two months of water consumption charges
As a result, bill amounts may vary from month to month.
No. Monthly billing changes when you receive your bill, not how much you pay for service. Customers will continue to pay the same rates approved by the Board of Directors.
No. The transition to monthly billing does not change District rates.
Most customers will not need to take any action.
CCWD recommends ensuring your contact information is current so you can receive important updates regarding the transition.
Additional details regarding automatic payment options and any necessary updates will be communicated before implementation. Customers enrolled in AutoPay will be notified of any actions that may be required.
Yes. Customers may notice changes to the bill layout and billing schedule. Sample bills and additional billing information will be provided before implementation.
CCWD currently reads water meters on a bi-monthly schedule. Maintaining this schedule during the transition allows the District to implement monthly billing while continuing existing meter reading operations.
Yes. Sewer charges will continue to appear on customer bills. Sewer base rates will move to monthly billing.
CCWD will provide updates through:
- Bill messages
- Email notifications
- Text Messages
- Social media
- The CCWD website
Customers are encouraged to check the District's Monthly Billing webpage regularly for the latest information.
CCWD Customer Service
Phone: 209-754-3543
Email: customerservice@ccwd.org
We are committed to helping customers understand the transition and ensuring a smooth move to monthly billing.
Visit the Monthly Billing Webpage for the latest updates, important dates, billing examples, and additional information about the upcoming transition.